Why Choose MCAN Health?
Nationally and Internationally Accredited
A pioneer and reputable medical travel company with national and international accreditations. MCAN Health is accredited by TEMOS International GmbH along with the Turkish Ministry of Health.
Vettedly Chosen and Assessed Qualified and Experienced Surgeons
MCAN Health chooses its contracted surgeons based on qualifications and experience. Additionally, MCAN Health determined criterias with the assistance of an independent medical committee to measure the contracted surgeons’ performance such as the consultation time spent with the patient, complication ratio, surgery result satisfaction. Based on these criterias, MCAN Health evaluates each and every contracted surgeon monthly and every six months. MCAN Health only continues to work with the surgeons whose performance is satisfactory.
MCAN Nurse to Support Patients at the Hotel
MCAN Health’s English speaking in-house nurse will visit you at the hospital before you are discharged and at your hotel during your stay once in a day to change your dressing, to check on your vital signs (your blood pressure, temperature, pulse), to remove the drains, to help you shower, to assist you wearing your garment, to guide you post-op medicine usage, to explain you aftercare instructions, and to support you for all other needs. The nurse is also available online 24/7 for the emergency needs of the patients. MCAN Health is proud to be the one and only medical travel company in the industry offering this service.
Multilingual Patient Hosts
English, German, Spanish, Dutch, French and Persion speaking patient hosts to support the patients from the beginning to the end of their medical journeys. MCAN Health’s patients do not experience a language barrier and enjoy smooth communication when they are here in Turkey.
Prioritising patients’ well-being and satisfaction is at the centre of MCAN Health’s work. That is why MCAN Health regularly measures patients’ satisfaction via Net Promoter Score (NPS) Surveys.
Satisfaction Guarantee and Insurance
Although complications or dissatisfaction may happen very rarely, in case it happens, MCAN Health always supports its patients for a free corrective surgery. MCAN Health seeks the opinion of two independent plastic surgeons and gets a second opinion from them on behalf of the patient. If free corrective surgery is needed, then MCAN Health advocates on behalf of its patients, so they can have their corrective surgery free of charge. Apart from this, MCAN Health suggests medical travel insurance to ensure peace of mind for its patients.
Best Price Guarantee
MCAN Health guarantees that the patients are offered the best prices in the market. If you find the same treatment with the same doctor at a lower price somewhere else, we will match the price immediately and give you one-night free accommodation at our agreed hotels.
All-inclusive Treatment Packages
As a result of its patient-centric approach, MCAN Health offers all-inclusive packages to facilitate everything for its patients. So, the patients do not need to worry about “other details”. All-inclusive packages include accommodation at 4 or 5-star hotels, airport transfers with hybrid-electricity cars, multilingual patient hosts, consultation, check-ups, and medications.
Free Consultation and Treatment Plan
MCAN Health does not charge for the consultation or treatment plan.
An International Medical Travel Company with Global Presence
In addition to its headquarter in Istanbul, MCAN Health has offices in London and Madrid. The aim is to be closer to the patients and to better support them in their journeys.
Artificial Intelligence (AI)-based Virtual Consultation
MCAN Health has cooperated with DrEthos, AI based virtual consultation platform. MCAN Health is proud to offer easy-to-use and efficient 24/7 virtual consultation experience by complying with GDPR Data Security. Patients can get their treatment plans in minutes, book video consultation with the doctors, and get answers to the questions related to their treatment via intelligent chat.
Caring About the Environment
MCAN Health cares about our environment. To protect the environment, MCAN Health uses electric cars. So, the patients of MCAN Health do not leave a carbon footprint while they are transferred from airport to hotel hospital, vice versa.
Giving Back to the Community
MCAN Health provides financial support to Turkish medical students for their internships abroad. So, the patients of MCAN Health contribute to this cause when they choose MCAN Health.
National and International Awards
MCAN Health was awarded as the Best Medical Travel Company of Turkey by Mood Magazine. MCAN Health has been classified by the Turkish Ministry of Trade as being among the 500 biggest service exporters. Internationally, MCAN Health has been receiving the Best Customer Service Award by a British Search Engine since 2017.
Providing Holistic Beauty Experience
Since 2019, all hair transplant procedures of MCAN Health are performed in a luxurious M.CAN Polyclinic. MCAN Health provides a holistic beauty journey experience for its patients. All MCAN Health’s patients can benefit from special prices for all aesthetics and beauty procedures of M.CAN Polyclinic from Botox to fillers and skincare.